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Title:  Director Data & Analytics


Long Island City, NY, US, 11101

Req ID:  37125

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s enhanced cleaning procedures, wearing masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers.  As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

The Director Data & Analytics is responsible for enterprise data strategy and leads the data engineering, business intelligence and data science teams. The Director is responsible for driving value creation from JetBlue’s vast data assets. They are both a technical leader and a culture change-agent who directs teams of engineers while also influencing JetBlue teams to be more data-driven. Specifically, the Director oversees a 60+ person team that builds real-time data pipelines, integrates and curates data in the data warehouse, develops dashboards and reports, and creates data products leveraging machine learning algorithms. The Director reports into the Chief Digital & Technology Officer.


The Director will establish a presence, both internally and externally, that showcases JetBlue’s data and analytics capabilities. The Director also has responsibility for aligning data policy and administration with relevant regulatory, legal and ethical mandates. The Director can change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Fun, and Passion.


Essential Responsibilities

· Define the overarching data and analytics strategy for JetBlue, which must be influenced by the needs of various business units across the company

· Provide technical leadership in the form of systems design, software engineering best practices, and skills development for a large technical team

· Design the real-time data architecture, and ensure streaming data pipelines satisfy the needs of large scale systems operations application implementation and customer needs

· Oversee the modern analytic data stack, which encompasses our data warehouse (Snowflake), data transformations (dbt), data replication (Fivetran, HVR), pipeline orchestration (Azure Data Factory), and data observability

· Oversee our data visualization and dashboard development platform (Tableau Online)

· Define and implement a data literacy and data enablement program, which encourages other teams across JetBlue better leverage data and analytics

· Oversee data science initiatives, which are focused on building data products to support revenue efforts (pricing, forecasting), customer experience and personalization (customer lifetime value, attrition, recommendation engines), and system operations reliability

· Participate on the IT Leadership Team to drive the overall direction of the department

· Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement

· Other duties as assigned


Minimum Experience and Qualifications

· Bachelor’s Degree in Computer Science or a quantitative discipline

· Seven (7) years of experience in data engineering and data science

· Five (5) years of previous leadership experience

· Proficiency in Python, SQL, git and common data science and machine learning libraries

· Deep expertise in data warehousing and the modern data stack

· Must pass a ten (10) year background check and pre-employment drug test

· Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

· Master’s degree in Computer Science or a quantitative discipline

· Ten (10) years of experience in data analysis algorithms (data mining, statistics, machine learning, natural language processing, text mining)

· Experience managing in an airline, travel industry and/or operations environment, including working knowledge of systems applicable to their business area


Crewmember Expectations:

· Regular attendance and punctuality

· Potential need to work flexible hours and be available to respond on short-notice.

· Well-groomed and able to maintain a professional appearance

· When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion

· Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

· Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

· Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

· Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities



· Computer and other office equipment


Work Environment:

· Normal Office Environment


Physical Effort:

· Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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