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Title:  Coordinator Technical Programs


Long Island City, NY, US, 11101

Req ID:  38562

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s enhanced cleaning procedures, wearing masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers.  As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Title: Coordinator – Technical Programs


Position Summary

The Technical Programs Coordinator supports the Manager Technical Programs in managing the Electronic Flight Bag (EFB) Program, associated Apps and Applications, mobile device management, communications, and Technical Programs support. The Coordinator is an effective communicator, both verbally and written, and enjoys interacting with a diverse group of people at different levels within the organization. The Coordinator can anticipate and manage people's expectations, is comfortable speaking in front of large groups, and is a resilient individual whose personal values match JetBlue's values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

  • The coordinator supports the Sr. Analyst in managing the Electronic Flight Bag (EFB) program.
  • Execute Apps and iPadOS test scripts, validation, and troubleshooting while logging any defects found with business partners.
  • Ensure App and iPadOS releases are free from the undiscovered bugs and cause minimal or no disruption to operations.
  • Track the progress of technical programs projects and provide routine status reports.
  • Document and update Technical Programs standard operating procedures (SOP).
  • Manage the Electronic Flight Bag collection and documentation as a Comply365 Administrator
  • Design technical training materials, videos, SharePoint sites, infographics, apps and icons
  • Manage Applications, projects, and Technical Programs updates, departmental SharePoint/Teams administration, departmental distribution list management
  • Assist Flight Operations leadership with ad-hoc projects, research, and development of solutions and communications plans
  • Other duties as assigned

 Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of analytical experience and/or quality management
  • Working knowledge and demonstrated competency with the Microsoft Office Suite including Word, PowerPoint, Access, and Outlook with expert abilities in Excel and SharePoint
  • Working knowledge of both video and photo editing tools such as Adobe Premiere, and Adobe Photoshop
  • Strong team building and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Available for occasional overnight travel (up to 10%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Able to pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

 Preferred Experience and Qualifications

  • Bachelor’s Degree in a STEM or Computer Science area of study.
  • One (1) year of experience in aviation or airline operations
  • Snowflake Data Warehouse familiarity
  • Mobile Device Management (MDM) familiarity
  • Apple Operating Systems (iOS/iPadOS/MacOS) familiarity
  • Aeronautical navigation and charting system familiarity

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

        Work Environment:

  • Normal office environment.

        Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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