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Title:  Coordinator Talent Acquisition


Long Island City, NY, US, 11101

Req ID:  44883

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.



Coordinator Talent Acquisition (Head of Talent & Crewmember Experience)


Position Summary:

Confident, trust-worthy and highly organized, the Coordinator Talent Acquisition helps position JetBlue’s Head of Talent & Crewmember Experience and Talent Leaders for success by efficiently prioritizing time and being the “go-to” person to make things happen! The Coordinator is a resourceful jack-of-all-trades who sees the big picture but is not afraid to dive into the weeds. The Coordinator is also a natural collaborator who is friendly yet assertive in a team environment. Above all, the person in this position should delight in delivering great service in support of JetBlue’s mission to Inspire Humanity.

Essential Responsibilities

  • Presents a positive, inspiring and professional image of the Head of Talent & Crewmember Experience and Talent Leaders across a variety of work groups, businesses and interactions
  • Acts as the initial point of contact to the Head of Talent & Crewmember Experience and Talent Leaders while also being sensitive to existing peer relationships
  • Performs advanced, diversified and confidential administrative duties for the Head of Talent & Crewmember Experience and Talent Leaders as well as other senior leaders to ensure maximum efficiency of daily operations
  • Communicates decisions on behalf of the Head of Talent & Crewmember Experience and Talent Leaders when appropriate
  • Prepares presentations for high-level business meetings
  • Handles highly confidential subjects, including minutes of leadership meetings and performance management information
  • Compiles data, and drafts and prepares presentations for the Head of Talent & Crewmember Experience and Talent Leaders
  • Provides general administrative support such as handling the mail, screening and directing calls, managing calendars, making travel arrangements, creating/approving expense reports and other tasks
  • Plans internal functions for the Head of Talent & Crewmember Experience and Talent Leaders, including speaking engagements (Officer & Director Meetings, Pocket Sessions, People Department All Hands and Leadership Meetings, IT Team and Leadership Meetings, holiday events, external speaking engagements, etc.)
  • Participates in cross-functional special projects and assignments as assigned by the Head of Talent & Crewmember Experience & Talent Leaders
  • All other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in Business Administration, Human Resources or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
  • One (1) year of administrative experience in support of leadership
  • Knowledge of Microsoft Office, Outlook, SharePoint and Excel
  • Experience organizing/coordinating projects while providing exceptional customer service
  • Ability to handle confidential information with professionalism and diplomacy
  • Proficient in Microsoft Office and other office environments
  • Must be comfortable with managing the competing priorities in supporting the Head of Talent Acquisition & Crewmember Experience & Talent Leaders
  • Experience organizing/coordinating projects while providing exceptional customer service 
  • Flexible and able to work at any time, including nights, weekends, and holidays 
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

  • Five (5) years clerical or administrative experience in support of a C-Suite member  
  • Experience in Human Resources
  • PHR/SPHR certification
  • Knowledge of HR related laws and best practices
  • Ability to multi-task and balance changing workload
  • Adobe Creative Suite
  • Ability to multi-task and balance changing workload

     Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))


  • Computer and other office equipment

      Work Environment:

  • Traditional office environment

      Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)




JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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