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Title:  Coordinator Maintenance Control


Long Island City, NY, US, 11101

Req ID:  36751

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.



Position Summary

The Maintenance Control Coordinator is responsible for supporting and assisting the Maintenance Controllers and Duty Managers.  This Coordinator will provide administrative duties including email communications, set up of conference calls and data collection for daily reports. 

Essential Responsibilities

  • Execute and distribute all Maintenance Control reporting
  • Executes itinerary for all recovery road trips
  • Support logistical travel and expense reporting as required
  • Executes delay notification, reconciles delay coding and enters Contract BP Log pages in TRAX
  • At the direction of MCC set up of conference calls
  • At the direction of MCC prepare the reports for the Daily Tech Ops Meeting
  • Capture follow ups from the Daily Tech Ops Meeting and maintain database with updates
  • Collect operational data through various channels and provide oversight to ensure the M&E System is accurately tracking delays and cancellations for Tech Ops Performance Measurement Coordinate with other departments such as Engineering, Planning and System Ops for required information upon request from Duty Managers
  • Relieve Duty Manager of administrative duties including but not limited to follow up emails, setting up meeting and incoming and outgoing phone calls
  • Document statistical information during IROPs as per Duty Manager request
  • Additional duties as assigned

Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma

  • One (1) year experience in Aviation 
  • Experience with Microsoft Excel platform for developing and reporting metrics
  • Strong organizational skills
  • Excellent verbal and written communications skills
  • Ability to work well under pressure and adapt to changing information quickly
  • Ability to work independently, under minimal supervision, in a team environment
  • Available for occasional overnight travel (5%)
  • In possession of valid travel documentation with the ability to travel in and out of the United States
  • Pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located 

Preferred Experience and Qualifications

  • Bachelor’s Degree
  • FAA Airframe and Powerplant License
  • Knowledge in Sabre Movement Control and TRAX

Crewmember Expectations

  • Regular attendance and punctuality 
  • Must be willing to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) 



  • Computer and other office equipment

Work Environment

  • Normal Office Environment


Physical Effort

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)




Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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