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Title:  Coordinator Loyalty


Long Island City, NY, US, 11101

Req ID:  32543

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Title: Coordinator Loyalty & Personalization 


Position Summary 

The Coordinator Loyalty & Personalization will organize and coordinate office administration and procedures, as well as support various projects, in order to ensure organizational effectiveness and efficiency across JetBlue crewmembers and Barclays/Mastercard employees. The Coordinator is responsible for developing intra-office communication protocols, streamlining administrative procedures, and task delegation.  They will also flex as needed to support various projects across the Loyalty & Personalization team.  In addition to supporting the Vice President and Directors on various tasks, they will support the Program Manager Loyalty & Personalization in the delivery of strategic and tactical initiatives. 


The Coordinator must be energetic and will wear multiple hats. Experienced in handling a wide range of administrative and executive support-related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges and projects of supporting an office of diverse people. In addition, the Coordinator has a deep understanding of the JetBlue culture, thrives in a matrix partner environment and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun. 


Essential Responsibilities 

  • Create a welcoming and collaborative community environment among Barclays, Mastercard, and JetBlue employees and Crewmembers 

  • Greet people who come in for tours, track walk-ins, meetings, and send confirmation emails  

  • Ensure the welcoming experience for all members, visitors and event attendees demonstrates excellence and the highest standard.  

  • Foster and develop a collaborative community. Taking initiatives and suggesting benefits designed to enhance the member experience. 

  • Develop relationships across Barclays, Mastercard, and JetBlue and proactively gather information on their needs to identify initiatives that could help them achieve their goals. 

  • Organise special events and team socials 

  • Coordinate with the Infrastructure, Properties and Development team to maintain office supply inventory, and support office layout including moves and managing IT tools 

  • Develop and manage the onboarding program for new team members 

  • Identify opportunities for process and office management improvements, and design and implement new systems 

  • Manage the Leadership team schedule of stakeholder and team business updates and project meetings; takes notes and provide minutes as needed 

  • Support Loyalty & Personalization projects as necessary 

  • Schedule and execute team events, including those that promote the Fun Value, across JetBlue, Barclays, and Mastercard 

  • Provide other receptionist duties and administrative support as necessary, including scheduling group meetings, maintaining calendars, submitting expense reports, doing research, greet visitors, and answer and direct phone calls and creating reports 

  • Other duties as assigned  


Minimum Experience and Qualifications 

  • High School Diploma or General Education Diploma (GED) 

  • Three (3) years of work experience in an administrative/office management role 

  • Must have exceptional attention to detail 

  • Must be proficient with Microsoft Office products 

  • Strong organizational and time management skills, and ability to prioritize 

  • Must be a self-starter and driven 

  • Excellent communication and interpersonal skills 

  • Strong problem-solving skills and analytical abilities 

  • Available for occasional overnight travel (10%)  

  • Must pass a ten (10) year background check and pre-employment drug test 

  • Must be legally eligible to work in the country in which the position is located 


Preferred Experience and Qualifications 

  • Bachelor's degree in business administration, communications, or a related field  


Crewmember Expectations:  

  • Regular attendance and punctuality  

  • Potential need to work flexible hours and be available to respond on short-notice 

  • Well-groomed and able to maintain a professional appearance 

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 

  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR) 



  • Computer and other office equipment 


Work Environment:   

  • Normal Office Environment 


Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) 

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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