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Title:  Coordinator Digital Insights


Long Island City, NY, US, 11101

Req ID:  36758

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Title: Coordinator, Digital Insights


Position Summary

The Coordinator, Digital Insights reports to the Manager, Digital Analytics & Optimization and is responsible for driving customer insights via health and experience analytics across all JetBlue digital channels. This role supports the Brand, Planning, & Insights team through both digital reporting and digital optimization practices.


The Coordinator is passionate about learning about customer behavior and analytics, thinking creatively about how customers interact with The Coordinator is a service-oriented individual who is interested in accessing and acting upon customer feedback and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.


Essential Responsibilities:

  • Assists with overseeing all digital health reporting, helping inform IT of website conversion metrics and the digital customer experience
  • Analyzes Customer survey response data across digital products to score our digital customer experience
  • Helps document and report on A/B test results, including actionable conclusions
  • Delivers high-quality analyses for various commercial and IT stakeholders
  • Perform QA and impact analysis reporting on functional changes to JetBlue digital products
  • Assists with ad-hoc requests for customer information, leveraging reporting and dashboard tools
  • Other duties as required


Minimum Experience and Qualifications

  • Bachelor’s Degree in Marketing, Business, or any quantitative field
  • One (1) year of analytical experience in professional or academic environments
  • Excellent written, verbal and interpersonal communication skills
  • High attention to detail with the ability to think critically
  • Must possess a strong sense of urgency and be able to effectively manage deadlines
  • Ability to think at a high strategic level as well as have strong attention to detail
  • Proficient with Microsoft Office software
  • Strong level of familiarity with the JetBlue brand and the JetBlue Customer
  • Available for occasional overnight travel (10%)
  • Pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Previous Airline or agency experience
  • Experience prioritizing/leading multiple projects while providing exceptional customer service
  • Interaction with people at different levels within an organization, including developing and maintaining ongoing relationships
  • Knowledge of SQL, Python/R, data visualization tools (e.g. Looker, Tableau), advanced Excel, and/or HTML.


    Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun



  • Computer and other office equipment


     Work Environment:

  • Normal Office Environment


    Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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