Position Summary

The Information Technology (IT) Business Analyst, Airport Products provides direct support to JetBlue IT initiatives by supporting the Project Manager(s) and/or Program Manager in the development of supporting materials in support of the discovery/initiation, planning, and execution of IT projects. With the guidance of a Program Manager and/or Project Manager, the IT Business Analyst actively supports all aspects of their assigned projects from start to finish with a particular emphasis on requirements development and participation until project closure to ensure quality project activities. The IT Business Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.

Essential Responsibilities

• Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and processes; produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
• Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and/or workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Collaborate with developers, architects, subject matter experts and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
• Assist in the development of business cases, considering financial, resource and technological constraints; develop cost estimates with consideration to business impacts and risks
• Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Software Requirements Specification (SRS), Business Requirements Document (BRD), Functional Requirements Document (FRD), Vision & Scope, and other functional and technical requirement documents as needed; need to include areas such as architecture, interfaces, security, business continuity, and user stories
• Provide support for lower tiered systems and applications supporting the operation
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s degree in a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/General Education Development (GED) Diploma and four (4) years’ experience supporting projects with business user and IT components
• One (1) year of experience supporting projects with business user and IT components
• Demonstrated analytical experience required, including a thorough understanding of how to interpret business needs and translate them into application, operational, and system requirements
• Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
• Excellent verbal and written communication skills
• Ability to interact professionally with diverse stakeholders at all levels of the organization
• Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
• Experience in statistical and other quantitative and qualitative analytical methodologies
• Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
• Strong customer service ethic and an understanding of how IT is ultimately delivered to the customer
• High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
• Ability to work well with others and complete tasks with minimal supervision
• Effective time management and prioritization skills
• Available for occasional overnight travel (15%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
• Working knowledge of industry standards in project management and development methodologies (Project Management Body of Knowledge (PMBOK), Agile Methods, Rational Unified Process (RUP), User Stories, etc.)
• Experience with Jira, Confluence, and ServiceNow
• Working knowledge of risk management and quality assurance standards and methodologies
• Basic project management skills and knowledge of Project Management Life Cycle
• Certified Business Analyst Professional (CBAP)

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Hybrid with monthly in-office, traditional office environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation: 

• The base pay range for this position is between $68,000.00 and $112,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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