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Title:  Associate Analyst IT Production Support


Long Island City, NY, US, 11101

Req ID:  42546

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Summary

The Associate Analyst IT Production Support will support the Digital Experience team in delivering initiatives for our customer-facing web and mobile products. They will also provide timely support for troubleshooting issues raised, assessing the issues and developing the solutions to be tested and implemented into production.

Essential Responsibilities

  • Support the Digital Experience team’s work on maintenance and enhancements of JetBlue’s Digital products on web and mobile
  • Assist the team with optimizing design & UX
  • Troubleshoot mobile app and production issues
  • Perform QA on and our apps
  • Build and deploy user testing surveys
  • Work with broader technical team and business partners to reproduce issues and document root cause analysis
  • Participate in the User Acceptance Testing and Quality control process to validate end products meet the business vision
  • Join production outage bridges to assist in investigating reported issues.
  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree; Computer Science/IT or related discipline
  • One (1) year of experience working on a web site, mobile app, digital design & UX, etc
  • Knowledge of Digital landscape
  • Strong organizational, analytical and communication skills
  • Available for occasional overnight travel (10%)
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Able to work flexible hours and be available for an emergency response on short notice
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Knowledge of the Self-Service check-in application (web/kiosk/mobile check-in flow)
  • Knowledge of mobile industry landscape and experience managing mobile and/or digital consumer-facing products
  • Strong interpersonal skills
  • Ability to work effectively with all levels and in diverse environments
  • Ability to work in a high-pressure environment
  • Ability to rapidly resolve issues and recognize when escalation is necessary
  • Excellent problem solving and structured thinking skills
  • Flexibility, agility and change management skills
  • Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
  • Knowledge of the airline industry

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

Work Environment:

  • Normal Office Environment

Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)





JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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