Apply now »

Title:  Analyst Operations


Orlando, FL, US, 32827 Long Island City, NY, US, 11101

Req ID:  41826

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Title: Analyst Operations


Position Summary

The Analyst, Operations assists with project management, regulatory compliance initiatives such as the Voluntary Disclosure Reporting Program (VDRP), and developing critical reports.  The Analyst provides support for the Operations and Safety Programs Teams by performing detailed analysis of operational and Safety data.


The Analyst, Operations will support the administration of a data-driven system based upon scientific principles, which allows for continuous monitoring and management of operational and safety data associated with operational error in support of hazard identification, risk mitigation, and organizational learning. Particular emphasis is placed on regulatory data input, tracking, and trending operational irregularities.


Essential Responsibilities

  • Actively support and manage a portfolio of regulatory projects from start to finish in accordance with JetBlue policies and processes. Produce clear, detailed project scoping, and build appropriate solutions
  • Collect and analyze data pertaining to certification and regulatory initiatives
  • Processes and inputs data for operational workgroup voluntary safety reporting programs. This entails data collection, assessment, analysis, and report processing for all Company Safety Action Report (SAR) and Aviation Safety Action Programs (ASAP)
  • Supports workgroup Regulatory Compliance analysts and managers in data collection of any apparent violations under the Voluntary Disclosure Reporting Program (VDRP) and the tracking, and trending of comprehensive corrective action plans
  • Collaborate with departmental subject matter experts and operational analysts to produce quality analyses and deliverables and contributes to required reporting from each program
  • Initiate action plans and coordinate with other departments.      
  • Initiate, monitor and follow-up on open action items pertaining to critical projects to ensure deadlines are being met.   
  • Maintain project management status
  • Support and conduct data analysis to provide in-depth insight into underlying contributing factors to data trends; interfaces with operating departments Crewmembers to ensure analysis objectives and Company data needs are met
  • Prepare factual and statistically sound analyses, reports, and briefings on safety trends and issues identified through the programs
  • Track and follow-up on documentation from federal agencies and manufacturers to ensure compliance with applicable regulations and guidelines.
  • Prepare PowerPoint Presentations, written reports, maintains schedules and follows through on action plans 
  • Other duties as assigned

Minimum Experience and Qualifications

  • High School Diploma or General Education Diploma (GED)
  • One (1) year of experience in airline operations
  • One (1) year analytical experience
  • Excellent project management skills with the ability to independently plan, coordinate, and execute projects with minimal supervision
  • Strong written, research, analytical and communication skills
  • Basic knowledge of regulations and standards governing commercial aviation (ICAO, FAA, NTSB, IOSA) and those governing aviation safety, security, environmental, and employee health and safety
  • Basic knowledge of 14 CFR Part 5 and Safety Management System (SMS) principles and applications
  • Ability to comprehend technical and regulatory documents
  • Strong presentation and facilitation skills
  • Proficiency with MS Office applications (Excel, Word, PowerPoint, Outlook, etc.)
  • Available for occasional overnight travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Bachelor’s Degree in aviation or related field
  • Experience in aviation operations (FAA certified pilot, A&P, Dispatcher and/or work experience in an operational role at an air carrier or aircraft OEM)
  • Basic knowledge of aviation safety subjects and FAA Advisory Circulars governing voluntary safety programs (AC 120-66: Aviation Safety Action Program, AC 00-58: Voluntary Disclosure Reporting Program, etc.)
  • Excellent analytical and basic project management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Strong interpersonal skills
  • Excellent analytical and problem-solving skills
  • Exceptional oral and written communication skills
  • Strong organizational and management skills
  • Ability to work under stress in a fast-paced, deadline-driven environment 
  • Effective time management and prioritization skills
  • Knowledge and experience with the following programs / processes: Certification, Regulatory Compliance
  • Problem solving skills

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue’s confidential reporting systems (Aviation Safety Action Program [ASAP] or Safety Action Report [SAR])
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls
  • Ensure adherence to all Safety and Security regulations
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities



  • Computer and other office equipment

Work Environment:

  • Normal office environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)



JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Orlando

Apply now »