Title:  Analyst Loyalty Revenue Optimization

Position Summary:

JetBlue’s TrueBlue is an award-winning loyalty program with a rapidly increasing customer base and an expanding network of partnerships. JetBlue is looking for an Analyst, Loyalty Revenue Optimization, to be based at JetBlue’s Support Center in Long Island City, NY. 

The Loyalty Revenue Optimization Analyst will play a key role in maximizing loyalty revenue across the JetBlue route network by proactively managing redemption rates and identifying new revenue opportunities.

This role will support the Manager Loyalty Products, in the day-to-day loyalty revenue management and optimization through comprehensive analyses, ensuring JetBlue remains agile and competitive in the loyalty landscape.

Essential Responsibilities:

• Manage and optimize TrueBlue points pricing across JetBlue’s network to maximize revenue in every market served
• Develop and implement route-, market-, and region-level strategies through historical data analysis, customer demand elasticity testing, and industry research
• Monitor loyalty performance at the route, market, and regional level, and effectively communicate loyalty revenue performance and competitive insights to Crewmembers and Crewleaders across commercial teams
• Collaborate cross-functionally with Revenue Management, Marketing, and other commercial functions to deliver analytical insights and strategic recommendations
• Perform other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• One (1) year of analytical quantitative experience
• Excellent verbal and written communication skills, as well as quantitative critical thinking skills
• Strong attention to detail
• Candidates must demonstrate Analysis, Problem-Solving, and Presentation skills in a work sample assessment.
• Proficiency in Microsoft Excel, PowerPoint, Access, and Word
• Ability to work cross-functionally, collaboratively and under pressure 
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Master’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field
• Two (2) years of analytical quantitative experience
• One (1) year of Revenue Management (RM) experience
• A proven interest in airlines, aviation, or transportation systems in schooling or prior work experience
• Proficiency in Structured Query Language (SQL) and other database tools

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.    

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation: 

• The base pay range for this position is between $64,350.00 and $89,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more