Title:  Analyst Loyalty Partnerships

Position Summary

The Analyst of Loyalty Partnerships supports the growth of the TrueBlue program by assisting in the onboarding and management of airline and partners. This role contributes to JetBlue’s broader Loyalty strategy by helping identify and support new partnership opportunities and ensuring existing partnerships are executed effectively. The Analyst will work closely with internal and external stakeholders to facilitate partnership operations, marketing campaigns, and performance tracking.

Essential Responsibilities

• Conduct market research and compile data to support evaluations of potential partnerships that align with the goals of the TrueBlue program and credit card offerings
• Assist in coordinating communications and meetings with current and prospective partners
• Monitor and report on partner performance, helping to identify trends and areas of improvement
• Support the day-to-day operations related to partner management, including preparing campaign briefs, maintaining documentation, and ensuring compliance with branding and legal guidelines
• Collaborate with cross-functional teams (e.g., Loyalty Marketing, Accounting, Finance, Customer Support, Revenue Management) to support partnership initiatives and campaigns
• Assist in evaluating new tech opportunities that will help us scale our partnership business
• Help maintain accurate financial tracking and forecasting in coordination with Revenue Accounting and Analytics teams
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• One (1) year of airline, loyalty, or business development experience
• One (1) year of experience managing projects and cross-functional relationships
• Proficiency in Microsoft Office
• Ability to prioritize and manage multiple obligations in a fast-paced environment
• Must be organized
• Comprehension of loyalty program space

• A go-getter: able to build relationships, work across all levels, influence with impact, and be coachable
• Available for overnight travel (up to 25%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Four (4) years of loyalty marketing experience
• Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training
• Knowledge of airline industry trends and travel technology
• Marketing Expertise: Knowledge acquisition and engagement strategies, tactics, and tools

 Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice 
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation:

• The base pay range for this position is between $64,350.00 and $89,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more