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Title:  Analyst IT Corporate Products


Long Island City, NY, US, 11101

Req ID:  22410



Analyst IT Corporate Products HCM



Position Summary

The Analyst SAP HCM Systems will be responsible for the maintenance and support of SAP human capital management software based on business requirements and SAP best practices.  The Analyst work will range from day-to-day product support, system configuration, and administration to managing change-control procedures and acting as the main supporting analyst on all future development in the tool.


Essential Responsibilities

  • Responsible for the support and maintenance of SAP HCM software
  • Participate in systems design, and configuration
  • Create high-quality deliverables (Business Requirements Documents, Process Design Documents, Business Process Procedures) based on analyzing business requirements, processes and process gaps
  • Participate in unit, regression, and end-to end testing
  • Configure SAP functionality while complying with sound System Development Life Cycle (SDLC) principles
  • Comply with JetBlue Airways Client instance strategy for executing transports to facilitate system changes
  • Work with the SAP technical teams in translating functionality requirements into technical attributes
  • Ensure smooth integration and/or rollout of new functionality into operational environments by coordinating closely with the affected process stakeholders
  • Meet acceptable IT Corporate and Crewmember Services published SLA’s (Service Level Agreements) for all system enhancements and defects
  • Provide communication and reporting to leadership regarding testing progress, status and issues
  • Use our Crewmember IT Ticketing system, ServiceNow, to resolve incidents, manage minor enhancement and request while maintaining the Service Level Agreement
  • Maintain proficiency in technology and tools to enhance productivity and quality of systems
  • Engage in software quality assurance and control for testing process improvements
  • Deploy software to test environments, developing release notes for production and participating in the production rollout
  • Provide estimates on the level of effort for any system enhancements based on user requirements
  • Other tasks as assigned


Minimum Experience and Qualifications

  • Bachelor’s degree in MIS, Business, or related; OR demonstrated capability to perform job responsibilities with a High School Diploma/ GED and four (4) years of related work experience
  • One (1) years progressive experience with design and configuration of SAP HR modules including: Personnel Administration, Organizational Management,  Benefits, Enterprise Compensation Management and ESS/MSS functionality
  • Exposure to or knowledge of ASAP or related methodology
  • Familiarity with SAP Product Suite and understanding of relational database concepts, and client-server concepts
  • Focused and driven to excellence to ensure quality of deliverables
  • Microsoft Office Suite (Word, Excel, Power Point, Visio).
  • Ability to Analyze, document, and verify system change requests (defects, enhancements, and new features)
  • Proven analytical and problem-solving skills
  • Strong interpersonal skills and ability to work under tight deadlines with limited supervision
  • Ability to follow all relevant standards and procedures
  • Ability to effectively communicate both oral and written to the IT Corporate and Crewmembers Services and Business teams
  • Ability to balance multiple assignments of competing priorities while managing to meet forecasted target dates
  • Working knowledge of business process analysis and process engineering.
  • Pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Three (3) years progressive experience with design and configuration of SAP HR modules including: Personnel Administration, Organizational Management,  Benefits, Enterprise Compensation Management and ESS/MSS functionality
  • Exposure to SuccessFactors and its suite of products
  • Experience in Business Analysis, Requirements reviews, and creation of Testing Strategy and Requirements
  • Capability to configure SAP HCM modules based on SAP Best Practices as well as customized business requirements
  • Capability to categorize testing errors into syntax and/or logic errors and then coordinate with the IT Corporate and Crewmember Services and business team in categorizing error attributes
  • Understanding of SAP Data Dictionary and Table Structure
  • Knowledge of Software Development Lifecycle, Quality Assurance methodologies
  • Experience with SAP automated test tools, LSMW, e-CATT, etc.
  • Experienced in SAP Payroll and Time
  • Knowledge of Functional, System, Integration, Unit and Regression tests


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

Work Environment:

  • Traditional office environment

Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)



Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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