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Title:  Analyst Flight Operations Administration


Long Island City, NY, US, 11101

Req ID:  34907

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Summary 

The Analyst supports the general planning and business needs of the Flight Operations Department by conducting business and schedule analysis, departmental performance reporting and tracking, and budgeting.  The position also interfaces with Crew Staffing, Crew Planning, Payroll, Organizational Management, Operations Planning and Analysis, and Financial Planning and Analysis. 

Essential Responsibilities 

  • Serve as a resource for all programs, projects and duties as assigned by the Director, Flight Operations, Planning and Analytics, in support of Flight Operations related activities 

  • Assist with data research and analysis 

  • Assist with the development of presentation preparation 

  • Work with multiple departments to ensure accurate coding of departmental expenses 

  • Act as a liaison with Crew Services (specifically, pilot staffing, bid divisors, and reserve minimums)  

  • Work with Finance to ensure accurate coding of departmental costs and assist with financial analysis to identify key opportunities for cost savings 

  • Conduct financial and operational modeling to provide Senior Leadership with decision support  

  • Assist with the selection of crew hotels and ground transportation companies, as well as contract review and execution 

  • Other duties as assigned 

Minimum Experience and Qualifications 

  • Bachelor’s Degree in Aviation Management, Business, Economics, or related field  

  • One (1) year Aviation Management, business, finance, or analytical background 

  • Superior skills with Microsoft Office suite with emphasis in Excel, Spotfire, Tableau and PowerPoint 

  • Exceptional verbal, written, and interpersonal communication skills 

  • Proven ability to build relationships both internally and externally 

  • Proficient in financial, quantitative, and analytical skills 

  • Ability to manage multiple projects simultaneously 

  • Ability to craft and deliver key messages through presentations and reporting to senior leadership 

  • Available for occasional overnight travel (15%) 

  • Ability to work independently and in a team environment 

  • Pass a ten (10) year background check and pre-employment drug test 

  • Legally eligible to work in the country in which the position is located 

Preferred Experience and Qualifications 

  • Three (3) year Aviation management, business, finance, or analytical background 

  • Airline experience  

  • Experience with managing a budget 

  • Knowledge of technology fundamentals and concepts (Microsoft, TIBCO Spotfire, Tableau technologies preferred) 

  • Knowledge of JetBlue’s Business Units and Flight Operations disciplines and interdependencies 

  • Exceptional project management skills 

  • Excellent verbal and written communication skills 

  • Highly organized  

Crewmember Expectations:  

  • Regular attendance and punctuality  

  • Potential need to work flexible hours and be available to respond on short-notice 

  • Well-groomed and able to maintain a professional appearance 

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 

  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) 



  • Computer and other office equipment 

Work Environment:  

  • Normal business hours with occasional weekend work needed 

  • Normal office environment 

Physical Effort:   

  •  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) 

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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