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Title:  Analyst Crew Staffing


Long Island City, NY, US, 11101

Req ID:  43504

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Summary

The Crew Staffing Analyst collects, maintains and analyzes historical data, conducts studies and prepares reports for recommended use in the forecasting of crew staffing requirements, crew budgets, statistics and system base staffing.  The highest level of customer service is essential while coordinating with other departments and communicating with Crewmembers. The analyst may be called upon to be the backup on behalf of other Sr. Analysts.


Essential Responsibilities

  • Support Crew Staffing Sr. Analysts in cross-departmental collaboration to gain insights into the utilization of Flight/Inflight Crews
  • Responsible for maintaining Flight/Inflight Offline list
  • Prepare and analyze historic crew utilization and productivity statistics to forecast system staffing and budget through collaboration with Operations Planning & Analysis , Flight and Inflight Leadership and Schedule Planning based on projected aircraft utilization
  • Prepare  reports summarizing Crewmember related stats, such as utilization and productivity
  • Provide support for determining base staffing requirements, manage bid award process and coordinate training requirements
  • Recommend work rule changes to increase productivity and reduce cost based on historic data trends
  • Other duties as assigned


Minimum Experience and Qualifications

  • High School Diploma or General Education Diploma (GED)
  • One (1) year of experience in operational planning and/or scheduling
  • Strong capabilities with Microsoft Office Products: Word, Excel, and PowerPoint
  • Available for occasional overnight travel (10%)
  • Pass a ten (10) year background check and pre-employment drug test 
  • Legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Bachelor’s Degree in Business or related field
  • One (1) year analytical experience  in statistics and spreadsheet development
  • Knowledge of Crew Planning/Scheduling Software, such as Crew Trac, and FLiCA,
  • Ability to collect, analyze and forecast data for planning, statistical and budgetary proposals
  • Ability to work independently with a sense of urgency and attention to detail
  • Exceptional verbal and written communication skills
  • Excellent organizational skills


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity,
  • Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment


Work Environment:

  • Normal Office Environment


Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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