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Title:  Analyst Crew Planning


Long Island City, NY, US, 11101

Req ID:  43525

IMPORTANT UPDATE:  Every decision JetBlue has made throughout the pandemic has been with our safety value front and center. Whether it’s requiring masks, or many of the other health and safety protocols we’ve had to navigate during the pandemic, all of these efforts have been focused on making the workplace and air travel safer for you and our Customers. As part of our commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees. New hire employees must be fully vaccinated prior to the start of training.

Position Summary
The Crew Planning Analyst reviews and analyzes aircraft flow in preparation for crew pairing development and awards monthly schedules using an automated Preferential Bidding System (PBS). The highest level of customer service is essential while coordinating with other departments and communicating with Crewmembers.


Essential Responsibilities

  • Plan, develop and administer monthly crew pairings and bid awards using various automated systems in accordance with the Federal Aviation Regulations (FAR) and  Scheduling Manuals
  • Administer all Seniority Based paid time off (PTO), Swap and Pick Up windows for Flight and Inflight Operations monthly as well as build Reserve Move-Up/Hybrid Move-Up Lines
  • Research and answer inquiries from Crewmembers regarding monthly awards and seniority based window awards
  • Work closely with Leadership, Flight and Inflight Values Committees to improve crewmember quality of life
  • Coordinate with Flight, Inflight and Training departments for pre-planned absences and training events
  • Coordinate, monitor and train new Crew Planners during On the Job Training to ensure progression and proficiencies
  • Provide presentations on the Crew Planning processes to the Flight and Inflight Crew during initial, indoctrination, and recurrent training sessions
  • Complete other duties as assigned by Crew Services/Crew Planning Leadership 


Minimum Qualifications:

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year analytical experience
  • Available for shift work seven (7) days a week.
  • Proficient with Microsoft Office suite (Excel )
  • Pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications:

  • Bachelor’s Degree
  • Previous Leadership experience
  • One (1) year crew scheduling experience
  • One (1) year of crew planning experience
  • Solid understanding of the Federal Aviation Regulations for commercial air carriers
  • Ability to collect and analyze pairing and award statistics for planning and budgetary purposes
  • Excellent verbal and written communication skills
  • Excellent analytical, organizational and customer services skills
  • Ability to work independently with a sense of urgency and attention to detail


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment


Work Environment:

  • Normal office environment with flexible and rotating work schedule to support 24/7 operation
  • Work a combination of eight (8) to ten (10) hour shifts with staggered days off


Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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