Title:  Analyst Centralized Publications

Position Summary: 

The Analyst, Centralized Publications, will support the Centralized Publications team and its Content Management System (CMS). The Analyst, Centralized Publications supports frontline crewmembers and business partners by managing web access accounts and troubleshooting account errors directly with users. The Analyst, Centralized Publications also manages incoming documentation and maintains a documentation database. The Analyst, Centralized Publications is an important role in JetBlue’s Centralized Publications team, ensuring that all crewmembers and business partners have access to their Standard Operating Procedures (SOPs). The Analyst will develop key relationships with stakeholders in Airports, Customer Support, Flight Operations, Inflight, System Operations, Technical Operations, and Safety/Security. 

Essential Responsibilities: 

• Maintains business partner network access, including interfacing with business partners and our Information Technology (IT) teams  

• Maintain Content Management System (CMS) 

• Assist with audit and documentation quality control 

• Support ad hoc editing/content development including supporting manual revisions 

• Other duties as assigned 

Minimum Experience and Qualifications: 

• High School Diploma or General Education Development (GED) Diploma 

• One (1) year of analytical experience  

• Ability to work efficiently, accurately, and collaboratively to meet deadlines 

• Understanding of XML and/or HTML 

• Microsoft Office and Adobe Acrobat skills 

• Effective verbal communication skills and a high level of attention to detail 

• Ability to work in a team environment 

• Ability to multitask 

• Strong proactive interpersonal skills 

• Available for occasional overnight travel (10%) 

• Ability to pass a pre-employment drug test 

• Legally eligible to work in the country in which the position is located 

• Authorization to work in the US is required, this position is not eligible for visa sponsorship  

Preferred Experience and Qualifications: 

• Bachelor’s Degree in a related field 

• Strong written, verbal, and presentation skills, including the ability to present complex data and analytics to large and diverse audiences using simple language. 

• Experience with data visualization tools (e.g., Tableau) 

• Strong Microsoft skills (Teams, Word, Excel, PowerPoint) 

• Competency with a Content Management System 

• Experience working in a regulatory environment 

• Strong writing skills 

• Previous airline experience 

Crewmember Expectations:  

• Regular attendance and punctuality  

• Potential need to work flexible hours and be available to respond on short-notice 

• Able to maintain a professional appearance 

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion 

• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 

• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) 

Equipment:  

• Computer and other office equipment 

Work Environment: 

• Traditional office environment with some travel required 

Physical Effort:   

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary) 

Compensation: 

• The base pay range for this position is between $50,000.00 and $89,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more