Title:  Supervisor Inflight Operations

Position Summary

The Inflight Operations Supervisor will guide, develop and maintain strategic relationships with JetBlue crewmembers, internal departments, and business partners. The Supervisor serves Inflight crewmembers through timely coaching and mentoring, ultimately contributing to successful development, which will ensure successful customer interactions. Additionally, they will collaborate and partner closely with Manager(s) in the execution of operational strategy while upholding safety standards.

Essential Responsibilities                 

• Provide Gate/Onboard Support to our Inflight crewmembers by conducting crew briefings, crew debriefing following emergency/abnormal situations and verifies Inflight crewmembers are present at report time
• Supports and coaches Inflight crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
• Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises which are in-line with the high expectations Customers have for JetBlue
• Directs and guides Inflight crewmembers through Operational issues while coordinating efforts with colleagues in Airports, business partners, and all other applicable stakeholders throughout the operation in order to ensure effective day-to-day collaboration and accountability
• Partner with Performance Leaders to develop and implement corrective action plans based on crewmember performance and/or dependability, aligning interventions with department/company standards
• Ensure crewmembers compliance on JetBlue’s Appearance and Uniform Standards
• Educates Inflight crewmembers on overall company business strategy and decisions, as well as coaches and supports them in meeting departmental ancillary revenue goals through their execution of onboard product sales, onboard advertising, and promotional initiatives
• Deliver compliance assistance and guidance to ensure Inflight crewmembers’ adherence to safety and regulatory requirements
• Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
• Conduct daily absence audits of individual teams, reviewing crewmember call-outs, and ensure a thorough review of team’s dependability is complete
• Engage in Leadership Flying during various opportunities such as: assisting the operation during Irregular Operations (IROPs), recognizing crewmembers for outstanding performance and/or dependability, or to build connections with frontline crewmembers
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
• One (1) year of leadership or Supervision experience, preferably in the Airline industry
• Demonstrate proficiency in reading, writing and speaking English
• Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
• At least twenty (20) years old
• Vision corrected to 20/20
• Must have the ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification
• Able to lift up to fifty (50) pounds from the floor to above the shoulders
• Able to reach six feet three inches (6’3”) without shoes
• Ability to push and pull moveable carts weighing in excess of 250 pounds
• Must be able to perform safety functions at any given time, including door operation, overhead bin closure, use of galley/pantry carts, CPR, retrieval and use of emergency equipment including manual rafts, etc.
• Available for occasional overnight travel (30%)
• Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all JetBlue destinations.  All passport holders should have a minimum of 12 months validity remaining at the time of application.
• Travel documents must remain valid throughout all phases of training and employment
• Able to travel for company and/or industry meetings (10%)
• Knowledge of basic computer and electronic tablet devices
• Able to read and comprehend guidance as found in required manuals
• Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards
• Able to work as a team to deliver the JetBlue Experience
• Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Two (2) years of leadership or Supervision experience, preferably in the Airline industry
• Experience working on company projects or initiatives in the airline industry
• Experience leading flight attendants in another airline

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture; exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

 Work Environment:

• Shared work space, cubicle, aircraft, fast-paced environment
• Shift work, support operations 24 hours per day, 7 days per week
• Irregular operations occasionally cause extended work days and/or require Leadership Flying

 Physical Effort: 

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Ability to push and pull in excess of 250 pounds (Heavy) 

Compensation:

• The base pay range for this position is between $75,000.00 and $90,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.