Title:  Director JFK & Metro NY Airports

Position Summary

The Director, JFK & NY Metro Airports reports to the Vice President, Airports Experience and has direct oversight of JetBlue’s operations at John F. Kennedy International Airport (JFK), LaGuardia Airport (LGA), Newark Liberty International Airport (EWR), and Westchester County Airport (HPN). This leader is responsible for ensuring safe, reliable, and customer-focused airport operations, while driving continuous improvement, strategic growth, and crewmember engagement.

The Director is accountable for safety, security, operational performance, and the customer experience across all NY Metro stations. This role requires collaboration with multiple internal and external stakeholders, ensuring compliance with federal regulations, effective business continuity planning, and alignment with JetBlue’s strategy. The Director is a visible, high-involvement leader, fostering a culture of excellence, accountability, and teamwork. This leader enjoys coaching and influencing others, developing and maintaining relationships, and is a resilient and effective leader whose values match JetBlue’s Values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

• Lead the JFK and NY Metro airport teams to deliver safe, efficient, and customer-focused operations, ensuring alignment with JetBlue’s JetForward strategy.
• Accountable for safety and security at JFK, LGA, EWR, and HPN, ensuring compliance with Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Department of Transportation (DOT), and Customs and Border Protection (CBP) regulations and JetBlue’s Safety Management System (SMS).
• Track, monitor, and improve key operational metrics, including safety performance, on-time performance (OTP), baggage handling efficiency, and Net Promoter Scores (NPS).
• Drive business continuity and contingency planning, ensuring readiness for irregular operations, severe weather, and emergency events.
• Develop and execute local strategic plans, ensuring industry-leading performance in operational efficiency, customer experience, and cost management.
• Lead people development and talent pipeline initiatives, ensuring strong succession planning and leadership growth across NY Metro stations.
• Partner with the Values Committee and frontline teams to foster a culture of engagement, direct communication, and accountability.
• Ensure effective vendor and business partner management, aligning external service providers with JetBlue’s safety, performance, and customer service expectations.
• Build strong relationships with airport authorities, government agencies (TSA, FAA, CBP), and Port Authority leadership to advocate for JetBlue’s interests and operational success.
• Drive continuous improvement initiatives, auditing team performance and implementing best practices to enhance efficiency and effectiveness.
• Serve as a JetBlue brand ambassador, representing the company at internal and external events, including community initiatives and industry forums.
• Provide regular updates and strategic insights to senior leadership on performance, challenges, and opportunities at JFK and NY Metro airports.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Seven (7) years of experience in airport operations, logistics, or customer service
• Five (5) years’ experience in a leadership role, overseeing large, complex teams
• Experience managing safety programs, regulatory compliance, and emergency preparedness
• Strong ability to lead with data, using analytics to drive performance improvements
• Proven ability to develop high-performing teams, succession plans, and talent pipelines
• Available for 24/7 on-call response, including emergencies and irregular operations
• Must possess and maintain a valid Driver’s License and a driving record from the state of your primary residence 
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance 
• Available for occasional overnight travel (20%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.
• For internal candidates, good standing in attendance, performance and safety

Preferred Experience and Qualifications

• Bachelor’s degree in Business, Aviation, or a related field preferred
• Experience leading multi-airport operations or a large airline station
• Knowledge of Sabre, airport resource planning, and airport operational tools
• Strong relationships with Port Authority, TSA, FAA, and CBP

Crewmember Expectations 

• Regular attendance and punctuality 
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun 
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) 
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls 
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities 
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional office and airport environments, subject to weather conditions and elevated noise levels
• Ability to stand for extended periods and oversee ramp operations as needed
• Frequent travel required between JFK, LGA, EWR, and HPN

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $160,000 and $190,000 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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