Title:  Analyst Operations Support

Position Title: Analyst, Operations Support

Position Summary

The JFK Operations Support Analyst reports to the JFK Manager, Operations Support and is responsible for assisting JetBlue’s JFK T5 Operation. The Analyst will organize, facilitate, and report on JFK Customer Experience projects, trials and initiatives, while also serving as a liaison with various Business Partners (BP) and Airport Authorities. 

The Analyst role will be integral in identifying operational deficiencies, while acting as a key component for long term resolutions.  The position will also drive innovation within a dynamic JFK Terminal 5 Operation, while partnering with many internal and external stakeholders. The Analyst enjoys interacting with people at different levels within the organization, influencing others and is a resilient Crewmember whose personal values match JetBlue’s values of “Safety, Caring, Integrity, Passion and Fun.”

Essential Responsibilities

• Coordinate, Facilitate and Report on JFK T5 Projects, trials and Operational changes that include, but are not limited to Airport Operations and Ground Operations.
• Work with internal and external resources to conduct corporate audits, or serve as Subject Matter Expert (SME) or representative for JetBlue JFK in various working groups or meetings with JFK Stakeholders. (Customs Border Protection, Transportation Security Administration, Port Authority of NY and NJ)
• Collect data and compile reports for JFK General Managers and Director, with the ability to present to all JetBlue departments.
• Review and Research Complaint/Feedback, in order to present findings and long term solutions.
• Conduct Business Partner audit of services, to ensure that contractual expectations are consistently being met.
• Review Business Partner invoices and verify that services performed are reflective of the financial responsibility listed in the contract, including applying applicable Service Level Agreement (SLA) penalties.
• Assist in Business Partner transitions, by serving as a liaison between the BP and stakeholders.
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• One (1) year analytical (or related) experience
• One (1) year airport operations experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office suite
• Available for occasional overnight travel (20%)
• In possession of valid travel document with the ability to travel in and out of the United States
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Complaint Resolution Officer (CRO) Certified 
• Ground Security Coordinator (GSC) Certified   
• Exceptional interpersonal skills 
• Outstanding Customer Service skills 
• Ability to apply information found in documents and manuals, including Aircraft Appearance Guide
• Familiarity with ARIBA and SAP

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Normal Office Environment
• Airport Environment

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $63,600 and $89,600 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.