Title:  Manager, Cloud Engineering Compliance (Paisly)

Manager, Cloud Engineering Compliance (Paisly)

Position Summary:

The Manager, Cloud Engineering Compliance is responsible for overseeing and evolving Paisly’s compliance program to ensure adherence to applicable laws, regulatory frameworks and internal policies. This role will lead initiatives to assess, implement and monitor controls aligned with industry-specific requirements. This role requires close collaboration with engineering, security, legal and product teams to embed compliance into technical operations and ensure that Paisly’s travel products are built and maintained in a manner that meets both external obligations and internal governance standards. The Manager also works cross-functionally with Paisly’s matrix partners, including business-to-business (B2B) customers and external stakeholders, to align on shared risk and compliance objectives.

The ideal candidate can change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue core values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:

• Lead the development, implementation, and continuous improvement of technical compliance policies, procedures, and technical training programs across the organization.
• Design and oversee technical compliance monitoring systems and internal controls to ensure adherence to applicable laws, regulations and industry standards e.g., General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Payment Card Industry Data Security Standard (PCI-DSS), and International Organization for Standardization (ISO).
• Partner with product, legal, security, data and engineering teams to proactively identify and mitigate technical compliance risks in current and future business initiatives.
• Manage internal and external audits, regulatory inquiries and reporting obligations, ensuring timely and accurate responses.
• Conduct risk assessments and gap analyses to inform strategic technical compliance planning and policy development.
• Act as a subject matter expert on technical compliance and regulatory matters, translating complex legal requirements into practical guidance for cross-functional teams.
• Build and maintain strong relationships with external stakeholders, including regulatory bodies and third-party business partners, to support business continuity and trust.
• Monitor regulatory trends and emerging risks relevant to Paisly's operations and ensure proactive communication and adaptation of technical compliance strategies.
• Promote a culture of integrity, transparency and accountability throughout the organization.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other complex projects and duties as assigned.

Minimum Experience and Qualifications:

• Bachelor's degree in a relevant field such as Technical Compliance, Risk Management, Business Administration, or Information Security; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Five (5) years’ experience in technical compliance, risk management, regulatory affairs or a related function.
• Proven understanding of global data privacy and security regulations and industry standards.
• Experience designing, implementing and managing technical compliance programs, internal controls and audit processes.
• Demonstrated ability to interpret and apply complex regulatory requirements in a fast-paced, technology-driven environment.
• Strong communication skills with experience presenting technical compliance issues and recommendations to stakeholders at various organizational levels.
• Proven ability to work cross-functionally with legal, security, data, product and engineering teams.
• Detail-oriented, analytical thinker with strong organizational and project management skills.
• Ability to manage confidential and sensitive information with the highest level of integrity.
• Available for occasional overnight travel (10%).
• Must pass a ten (10) year background check.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Seven (7) years’ experience in technical compliance, risk management, regulatory affairs, or legal operations within a technology-driven or highly regulated industry.
• Experience leading or contributing to technical compliance programs involving privacy, security, consumer protection or financial regulations.
• Familiarity with governance, risk and compliance (GRC) tools and regulatory technology platforms.
• Strong understanding of cloud compliance frameworks and certifications (e.g., ISO/IEC 27001, SOC 2, PCI-DSS) across environments such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Experience coordinating internal or external audits, regulatory reviews or investigations.
• Demonstrated ability to interpret and apply laws such as GDPR, CCPA, and other privacy or industry-specific regulatory frameworks.
• Relevant certifications such as Certified Information Privacy Professional (CIPP), Certified Information Privacy Manager (CIPM), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC), or similar.
• Experience working cross-functionally with legal, security, product, and operations teams to operationalize compliance requirements.

Crewmember Expectations:

• Regular attendance and punctuality.  
• Potential need to work flexible hours and be available to respond on short-notice. 
• Able to maintain a professional appearance. 
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft. 
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun. 
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment 

• Traditional office environment. 

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).