Title:  Designer, Product UX (Paisly)

Position Summary

Paisly powers the technology behind seamless travel selling. Our platform enables brands to offer customers a full suite of travel products, including hotels, cars, activities, vacation rentals, cruises, travel bags and bundled packages, through one cohesive booking experience. We're reimagining what it means to shop for and manage travel, and we’re looking for a Product Designer with a passion for solving real customer challenges through thoughtful design and user research.

The ideal candidate is an effective communicator whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

• Design intuitive, accessible user interfaces for customer-facing booking journeys across a variety of travel products (hotels, cruises, cars, etc.)
• Conduct user research activities such as interviews, usability tests, surveys and data analysis to inform design decisions.
• Create wireframes, mockups, prototypes and interaction flows using tools like Figma.
• Attend meetings with cross-functional teams, stakeholders and support teams to gather firsthand information about customer behavior and business needs.
• Collaborate cross-functionally with product, engineering and brand teams to ensure designs align with user needs and business goals.
• Apply insights from qualitative and quantitative research to drive continuous improvement.
• Participate in Agile ceremonies and manage design tasks using project tracking tools like Jira.
• Ensure consistency across products by contributing to and evolving design system components.
• Document and share design rationale and research findings with stakeholders.
• Other complex duties and responsibilities as assigned.

Minimum Experience and Qualifications

• Bachelor’s Degree in a related field; OR demonstrated capability to perform job responsibilities with a High School/GED and at least four (4) years of previous relevant experience. 
• Three (3) years’ experience with designing digital products with a strong user-centered focus.
• Proficiency using design and prototyping tools like Figma, Photoshop, Sketch and Invision.
• Familiarity with core UX research methods such as usability testing, surveys and interviews.
• Demonstrated understanding of accessibility best practices and responsive design principles.
• Proven ability to generate UI designs in modular, well architected manner and experience with responsive design.
• Experience with or the ability to quickly learn analytics.
• Comfortable working cross functionally with internal and external stakeholders.
• Working knowledge of HTML/CSS/JS.
• Available for occasional overnight travel (up to 10%).
• Must pass a ten (10) year background check.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship. 

Preferred Experience and Qualifications

• Experience with customer research platforms like UserTesting.com and project tools like Jira.
• Strong communication skills and ability to work effectively with diverse stakeholders.
• Analytical mindset with an interest in solving real-world customer challenges.
• Comfortable working independently in a fast-paced, Agile environment.
• Experience working in travel, e-commerce, or related industries.
• Ability to balance business requirements with exceptional user experience design.

Crewmember Expectations:

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond at short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft. 
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:

• Traditional office environment. 

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)