Title:  Analyst, Account Management (Paisly)

Position Summary:

The Analyst, Account Management is a key driver of the account lifecycle, ensuring Paisly’s partners receive world-class support and seamless project execution. This role serves as the strategic bridge between external partners and internal cross-functional teams (Product, Tech, Operations, Marketing, among others) to drive operational excellence. The ideal candidate is an exceptional communicator and proactive problem-solver who can translate complex partner needs into actionable internal workflows while maintaining high product and service standards.

Essential Responsibilities:

• Act as the dedicated Account analyst for a portfolio of accounts and projects, handling day-to-day communication and expectation setting.
• Monitor active projects to ensure they are on track for on-time delivery; immediately flag potential risks from the account-facing side to the internal teams and leadership.
• Systematically review and improve the internal processes that directly impact account delivery (e.g., reducing friction in the contracting, onboarding, and project management lifecycle).
• Leverage data-driven insights to assess performance, optimize partnership and make program decisions.
• Prepare materials (agendas and meeting, reports, presentations, analysis) for all leadership and account-facing meetings; handle sensitive internal and external correspondence.
• Capture, structure, and formally report key account feedback and account requests directly to relevant internal teams for strategic product and service planning.
• Other complex projects and duties as assigned.

Minimum Experience and Qualifications:

• Bachelor’s Degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience in Commercial Strategy, Operations, Business, or a related field.
• One (1) year experience in account management, client success or program/project management.
• Strong communication and project management skills.
• Ability to build interdepartmental relationships across Paisly, JetBlue and Paisly’s accounts.
• Ability to work cross-functionally, collaboratively and under pressure.
• Proficient with Microsoft Office or Google Suite.
• Available for frequent overnight travel (20%).
• Must be in possession of valid travel documents with the ability to travel in and out of the United States.
• Must pass a ten (10) year background check.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Relevant experience in the travel and/or hospitality industries in an account-facing role (business to business).
• Knowledge of ecommerce and online travel industry.
• Two (2) years’ experience in account management, client success or program/project management.
• Experience maintaining a public profile and building relationships throughout the organization.
• Detail-oriented, patient, resilient under pressure, and highly motivated by account success and satisfaction.

Crewmember Expectations:

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short-notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:

• Traditional office environment (hybrid flexibility may apply).

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)