Manager Crew Relations

Position Summary

The Manager Crew Relations is responsible for providing human resource tools and data to influence effective leadership and engage crewmembers in their assigned areas. The tools include: performance management process, effective off boarding process, Equal Employment Opportunity (EEO) investigation process, crewmember involvement programs, administration and crewleader education. The data includes scores from Speak Up surveys, focus groups results, audit results, turnover and performance evaluations. The Manager partners with site leadership in HR strategy alignment and implementation. The Manager facilitates change and ensures that core HR processes are delivered in a fashion consistent with HR strategies and departmental needs.

Essential Responsibilities

• Guides departmental leadership on the HR effectiveness of local leadership and the status of crewmember engagement at the local level
• Oversees talent management including performance management plan, competencies, and  succession planning at the local level
• Works collaboratively with Director and peers to develop, coordinate, integrate and consistently implement HR tools and programs tailored to the departmental needs
• Assists the corporate People department in the design and implementation of personnel policies and procedures and effectively communicates and employs these policies and procedures at the support center. Communication may include developing and facilitating training sessions, which may include, but not be limited to, Orientation support, Just Culture and Event Investigations, New Leader Assimilations and Respectful Workplace
• Facilitate the succession planning processes within departments with a focus on achieving diversity and creating developmental plans for a high performing, productive team
• Responsible for adhering to HR budget
• Conduct investigations and provides recommendations in response to crewmember concern(s), including harassment and other forms of alleged inappropriate workplace behavior
• Oversees employment review process which includes documentation protocol and recommendations
• Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement   
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Five (5) years of experience in Human Resources OR five (5) years of leadership experience
• Proficient with Microsoft Office Suite
• Ability to handle confidential information with professionalism and diplomacy
• Excellent problem-solving skills and ability to think strategically and creatively when resolving issues and concerns
• Excellent verbal and non-verbal communication skills
• Available for overnight travel (25%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s degree or higher in Business, HR or I/O or S/O Psychology
• Professional Human Resources Certification (PHR)
• Bilingual (English and Spanish)
• Prior airline experience

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR)) 
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls  
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities 
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation

• The base pay range for this position is between $80,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

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