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Title:  Supervisor Learning Design


Orlando, FL, US, 32827

Req ID:  27253


Position Summary

The Supervisor provides leadership to the team that designs and develops educational programs that will address the needs of JetBlue Crewmembers, while fulfilling Federal Aviation Administration (FAA) requirements for regulatory and non-regulatory training programs. The Supervisor is also responsible for leading the design and development of eLearning, video, and other instructional solutions for JetBlue University, as well as, supporting corporate learning solution initiatives. Additionally, the Supervisor helps guide the learning strategy for JetBlue University, including technology based solutions, and adult and corporate learning.


Essential Responsibilities

  • Lead and develop the team that supports all functions of learning design, including but not limited to, AQP compliance and execution, courseware development (Instructor led and eLearning), corporate learning initiatives, and the continuous design and implementation of technology based solutions for JetBlue University
  • Lead and support professional development of content developers, instructional designers, SMEs, and various other roles across JetBlue
  • Assist with the central intake of training requests to JetBlue University, including conducting performance consultations, proposing training solutions, determining scope of projects, and prioritizing and resourcing training projects
  • Partner with JetBlue University peers to support and withhold consistency among JBU programs, processes, and products, and ensure that the programs support regulatory requirements, corporate goals, and are instructionally sound
  • Support other divisions of JetBlue University and internal Customers by collecting feedback, partnering with the learning analytics team to review data,  and recommending solutions for program and/or system improvements
  • Ensure partnerships with the learning analytics team to measure impact and effectiveness of training solutions
  • Maintain relationships with business partners who assist the Learning Design team with design and development of JetBlue training solutions
  • Market and communicate support services provided by Learning Design to JetBlue University and to our operational clients
  • Promote and model quality standards for instructional design and development and stay informed of new trends and research in learning, educational technologies, and innovations in the training space
  • Provide support to large scope training learning technology projects and business case development
  • Collaborate with other JetBlue Airways departments on educational related projects
  • Support team initiatives including, but not limited to, team culture events, professional development opportunities, and participating on/leading informal teams that support team improvements and efficiencies
  • Other duties as assigned


Minimum Experience and Qualifications

  • Master’s Degree in Instructional Design or related field and at least two (2) years of work experience conducting performance consultations and needs analyses OR Bachelor’s degree in Instructional Design or related field and at least four (4) years of work experience conducting performance consultations and needs analyses
  • Three (3) years training experience
  • Three (3) years of experience leading or managing projects with multiple stakeholders
  • Experience with education program management, adult learning principles and curriculum development
  • Experience with project management
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Master’s Degree or certification in training related area preferred
  • Three (3) to five (5) years’ experience leading a team in a fast-paced environment preferred
  • Experience with Learning Management Systems
  • Experience with a part 121 air carrier
  • Excellent verbal and written communication skills
  • Expertise of adult learning principles, leadership development best practices, and related theories with the demonstrated ability to translate it into practical application


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment
  • Audiovisual equipment

Work Environment:

  • Traditional office environment

Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Nearest Major Market: Orlando

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