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Title:  Senior Analyst Flight Ops Safety & SMS


Orlando, FL, US, 32827

Req ID:  49862

Position Title: Senior Analyst Flight Ops Safety & SMS


Position Summary

The Senior Analyst Flight Operations Safety & SMS position is responsible to aid in the administration and continuous improvement of the Flight Operations Department programs and will work in close coordination with other project related departments with an emphasis on Safety Management System (SMS) related work.  The Senior Analyst is responsible to aid in the development and implementation of proactive and reactive practices and procedures in our flight operations.  This person actively participates in all aspects of SMS projects associated with the Flight Operations Department from start to finish, including project team definition, project planning, documentation and coordination when assigned by the Manager, Flight Operations Safety and SMS/Pilot ASAP, in support of Flight Operations, SMS Compliance and the smooth operation of Pilot ASAP. The Senior Analyst reports directly to the Manager, Flight Operations Safety and SMS/Pilot ASAP and has a functional (‘dotted line’) to the Safety Department Leadership (Director Level) for all SMS related projects.


Essential Responsibilities

  • Serves as a resource for all programs, projects and duties as assigned by the Manager, Flight Operations Administration Safety and SMS/Pilot ASAP in support of Flight Operations Part 5 Compliance and Compliance of the Pilot ASAP MOU and associated AC120-66C
  • Ensures the Flight Operations Department Leadership and other Department Leadership are apprised of all significant issues and trends
  • Assists in the administration of the Pilot Aviation Safety Action Program as needed at the direction of the Manager, Flight Operations Safety & SMS
  • Prepares presentations and assists with investigations and solutions on deficiencies as needed for programs outside of the SMS program
  • Conducts Safety Risk Assessments
  • Performs evaluations of audit responses and investigations findings and provides recommendations as required for the Flight Operations Department SMS program
  • Aids in the continuous development implementation and enhancement of JetBlue’s Flight Operations Department programs including those that are associated with Safety Department’s SMS goals
  • Provides support and coordination in the oversight of regulatory compliance including JetBlue’s Flight Operations Department SMS program
  • Prepares or assists in preparing presentations for leadership to include the Flight Risk Working Group and the Safety Review Board
  • Aids in the investigation, research, and follow-up on safety related events and issues root cause analysis and corrective action plan development and activation through coordination with Leadership
  • Supports JetBlue’s confidential safety reporting program as a member of the Flight Operations Safety Action Report Review Team
  • Assures corrective measures are implemented and unresolved issues are tracked to final resolution for all safety and regulatory business needs through the Flight Risk Working Group structure
  • Supports the company accident, incident, hazard, and injury reduction efforts by aiding in the development of proactive and educational safety programs
  • Coordinate and prepare for IOSA and DOD audits as well as others that may arise
  • Other duties as assigned


Minimum Experience and Qualifications

  • Bachelor’s Degree in related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
  • Three (3) years’ experience within Flight Operations in a part 121 or 135 carrier.
  • Familiarity with federal regulations pertaining to U.S. scheduled, domestic air carrier operations
  • Understanding of SMS components and applications
  • Training and aviation experience in quality assurance, auditing, or internal evaluation
  • Exceptional verbal, written, and interpersonal communication skills
  • Proven ability to build relationships both internally and externally
  • Proficient in quantitative and analytical skills
  • Ability to manage multiple projects simultaneously with little supervision
  • Ability to craft and deliver key messages through presentations and reporting to senior leadership
  • Available for occasional overnight travel (10%)
  • Experience with Microsoft Office suite
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.


Preferred Experience and Qualification

  • Applicable licenses and or technical certificates, common to Flight Operations activities
  • Experience in Aviation Quality Database (AQD) or similar database programs.
  • Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities



  • Computer and other office equipment


Work Environment:

  • Normal Office Environment


Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Orlando

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