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Title:  Analyst Training Records


Orlando, FL, US, 32827

Req ID:  22033

Position Summary

The Analyst is responsible for developing, implementing, automating, and executing processes in support of the JetBlue University Training Records team. Using strong analytical thinking and creative problem solving skills, the analyst will ensure the team is capable of efficient and accurate tracking of training requirements for both regulatory and non-regulatory training supported by technology. The primary system used by the team is MINT Training Management Software (TMS).


Essential Responsibilities

  • Develop a thorough understanding of the requirements for maintaining training records for all operational and support teams at JetBlue, and ensure those requirements are properly documented.
  • Act as the system expert and power user for the systems used to support these requirements.
  • Consult with subject matter experts and use the system to create training footprints which optimize use of training resources.
  • Develop and maintain automated electronic interfaces to integrate Training Records systems and other corporate systems (e.g. Crew Management System, HRIS, etc.).
  • Use programming or other technical skills to automate manual processes where possible.
  • Assist with the testing and upgrade of existing systems or implementation of new systems utilized by the Training Records team.
  • Develop, test, and deploy reports using available reporting tools.
  • Provide training and technical support to JBU Crewmembers on the use of all supported systems
  • Thoroughly documents all processes and interfaces
  • Other duties as assigned


Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED)
  • One (1) year experience working with Web-based and data-driven applications / systems
  • Proficient with Microsoft Office – especially Microsoft Excel
  • Intermediate SQL skills
  • Experience with building electronic reports
  • Development/programming skills (e.g. Java)
  • Consultative skills
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent time management skills and attention to detail
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

  • Bachelor’s Degree in related field
  • Familiarity with administering electronic record keeping, learning management (LMS), or scheduling systems – especially MINT Training Management Software
  • Intermediate or better knowledge of Java


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



  • Computer and other office equipment


Work Environment:

  • Traditional office environment


Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Nearest Major Market: Orlando

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