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Title:  Senior Manager Self Service Engineering


Long Island City, NY, US, 11101

Req ID:  53154
Category:  Information Technology



Position Summary

The Senior Manager Self Service Engineering is the technical point of contact for all products in the designated area of responsibility. The Senior Manager (SM) is responsible for planned initiatives, projects, and ongoing IT services, product delivery as well as business partner management. The SM leads, coaches and develops a team of Lead and Senior engineers focused on product delivery. The SM will be involved in operational support of all products within scope of responsibility.


The SM is comfortable with maintaining a public profile and building relationships throughout the organization. The SM is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

  • Manage a portfolio of products from conception to retirement  
  • Lead and mentor a team of Managers, Lead Engineers (including tech leads) as well as business partners while ensuring that the product engineering team delivers with consistency, high quality and predictability
  • Create and promote a work environment focused on engineering excellence to attract, develop and encourage a culture of technical innovation while focusing on achieving product goals
  • Partner with product management and marketing teams and help develop the product vision and roadmap
  • Develop the technology roadmap for products in their area of responsibility to ensure security, reliability and scalability
  • Leads the development of policies, standards and guidelines for building and supporting IT products
  • Establish frameworks, design and integration patterns as well as guide the software development performed by business partners
  • Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility
  • Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility
  • Manage production and non-production environments through change control management
  • Ensure work practices are in line with all audit, security and regulatory requirements
  • Partner with other Engineering Managers to ensure alignment and drive efficiencies
  • Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of Succession plan for the IT department
  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience.
  • Six (6) years’ experience in software engineering
  • Five (5) years’ experience leading and mentoring Engineering teams
  • Hands-on experience with Java, AngularJS and NodeJS
  • Working knowledge of cloud computing: Azure, GCP or AWS
  • Available for moderate overnight travel (up to 35%)  
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  • Able to work flexible hours and be available for emergency response on short notice
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

  • Ten (10) years’ experience in software engineering
  • Experience managing a budget
  • Experience managing a full project or initiative, including presenting recommendations to senior leadership
  • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
  • Exposure to JetBlue’s IT disciplines and interdependencies and how their needs drive IT strategy

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


  • Computer and other office equipment

Work Environment:

  • Hybrid work environment

Physical Effort:  

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


  • The base pay range for this position is between $134,600.00 and $210,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.




JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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