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Title:  Senior Analyst, Technology Product Development (Product Manager, Inflight Technology)


Long Island City, NY, US, 11101

Req ID:  35784

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Title: Senior Analyst, Technology Product Development (Product Manager, Inflight Technology)


Position Summary

In addition to our award-winning service, JetBlue is famous for having TVs at every seat & free high speed Fly-Fi® on every plane – and this is your opportunity to shape the future of our onboard digital ecosystem as we quickly expand our network and take deliveries of new aircraft. The Senior Analyst Technology Product Development will support the Product Development team by driving forward the inflight technology product vision across the entirety of the JetBlue fleet, and is directly responsible for the UX of the seatback entertainment platforms and the inflight Wi-Fi product, Fly-Fi®. The Senior Analyst, Technology Product Development reports to the Manager Product Development and is responsible for managing and enhancing JetBlue’s long-term roadmap across customer-facing digital products onboard. In addition to a strong focus on ideating and executing on rolling out new features on JetBlue’s newest, open-source IFE platform, this Senior Analyst will support all three inflight entertainment (IFE) platforms, two Fly-Fi® platforms, and all crewmember-facing interfaces such as the IFE control panels and crewmember iPad applications.


The Senior Analyst will work across matrix stakeholders from Product, IT, Technical Operations (Engineering), Strategic Sourcing, Inflight, and external stakeholders from business partners such as Thales and Viasat in order to product manage and execute plans for onboard technology products. This includes ownership over product roadmaps, scoping work, defining requirements, QC/acceptance testing, driving consensus across the organization, and leveraging customer insights to iterate and improve upon our products.


This crewmember should always look for opportunities that bring real and measurable value to the JetBlue customer experience. The Analyst should be a visionary in the consumer technology space, thrive in a fast-paced environment and be able to work collaboratively across company teams. The Senior Analyst also has technical expertise as well as consumer-facing experience in the tech, mobile, entertainment or aviation sectors.


Essential Responsibilities

· Work with departments across company to define, manage, and lead the execution of the seatback entertainment and Fly-Fi roadmaps with a focus on customer functionality and innovation

· Own and manage the Fly-Fi and IFE software releases, including the requirements definition, milestones, QC/acceptance testing, and rollout management – including effective and persistent communication with internal teams to overcome any technical integration or timeline challenges

· Effectively balance an aggressive roadmap with budgetary and time-bound constraints, finding creative methodologies to deliver on the product vision

· Liaise with internal brand/design teams and external design agencies to ensure all requirements are captured and that we are delivering on an on-brand and user-friendly native UX

· Collaborate on the ongoing development of our next generation seatback entertainment product, including personalization, contactless payment technology, automation, seatback ordering, and connected features

· Lead the vision and integration for the next evolution of JetBlue’s loyalty program, TrueBlue, into our seatback and Fly-Fi touchpoints, working cross-functionally with Loyalty and IT to conceptualize how this program is manifests inflight

· Engage with frontline crewmembers (Inflight) on product education initiatives such as guiding them on how to use new features and user interfaces

· Convey and create system concepts to internal and external business partners, including information pertaining to competitive research, usability and user interface design (UX/UI)

· Work with IT to ensure effective digital merchandising of our product offerings through customer-facing channels, including integrations into the JetBlue mobile app

· Proactively identify ways to innovate the Fly-Fi and entertainment experience across the JetBlue travel ribbon.

· Stay cutting-edge on technology trends to be able to innovate future product needs

· Other duties as assigned


Minimum Experience and Qualifications

· Bachelor’s Degree

· Three (3) years of product development and /or software development experience

· Experience with hardware/software development within technical field and/or aviation

· Ability to problem solve and be solution oriented in a time-constrained environment

· Available for moderate overnight travel (30%)

· Able to work flexible work hours and be available for emergency response on short notice

· Must pass a ten (10) year background check and pre-employment drug test

· Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications

· Four years of product development and/or software development experience

· Previous airline experience in a Commercial or Operational role.

· Engineering Degree

· Ability to think big, yet be able to plot out and manage an implementation plan

· Understanding and experience with product development for a major consumer brand

· Experience with UI wire-framing in Visio, Illustrator or other applications


Crewmember Expectations:

· Regular attendance and punctuality

· Potential need to work flexible hours and be available to respond on short-notice

· Well-groomed and able to maintain a professional appearance

· When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

· Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))



· Computer and other office equipment


Work Environment:

· Normal Office Environment


Physical Effort:

· Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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