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Title:  Program Manager Diversity Recruitment


Long Island City, NY, US, 11101

Req ID:  24483

Program Manager Diversity Recruitment


Position Summary

The People at JetBlue create the kind of wonder and excitement that has revolutionized the travel industry!  It is our Crewmembers' diversity and their ideas that fuel the innovation running through everything we do.

The Program Manager Diversity Recruitment is a role embedded within the Talent Acquisition team.  In this role, you will lead essential work to advance a more diverse, accessible, equitable, and inclusive JetBlue by building a world class calendar of diversity recruitment activities and programs.  You will drive diversity recruitment strategies as well as execution to support JetBlue’s growth and achieve its diversity, equity, and inclusion (DEI) vision. This role will have direct accountability for fostering and mobilizing high-impact alliances with external and internal stakeholders across a broad matrix of functions, departments, and geographies.


As a key member of the Talent Acquisition team, you will bring project management, executive communication, analytical, and anticipatory problem solving skills, to effectively build alignment with diversity hiring initiatives.  While everyone at JetBlue is accountable to fulfilling the company’s diversity recruitment mission, you will be vital in bringing people together to make it happen.  By liaising with cross-functional partners including Talent Acquisition, Crewmember Resource Groups, the Diversity & Inclusion Team, Corporate Communications, and Senior Business Leaders, you will drive partnerships, engagement, and program activations.


Essential Responsibilities:

  • Build active relationships with key stakeholders and leadership across Talent Acquisition (TA) and the greater organization
  • Lead and analyze new business and partnership opportunities in with professional Diversity Conferences and alternative candidate pipelining space
  • Lead the work on our go-to-market strategy for external partner activations related to diversity representation and retention goals. You will serve as the primary contact for external DEI partners serving JetBlue’s recruitment and Crewmember development efforts
  • Working with and gathering insights from data (but better with people), independently-motivated (but great at collaboration), equipped with strong opinions (but excited to think differently), and, ambitious, you will be driven to increase diverse perspectives within the organization   
  • Inform and support TA and Business leaders in the process of determining diversity recruitment strategies and partner with Recruiters to understand current and future hiring needs while crafting effective solutions to infuse diverse talent into the recruiting pipeline
  • Facilitate the operational process of defining and executing TA’s various action plans to help build diverse talent pools and communities with recruitment Leaders and Recruiters
  • Leverage the TA brand/marketing team to ensure that recruitment teams and their hiring leaders are socializing JetBlue’s employer brand and reputation in regards to DEI
  • Provide regular communications within TA to update about upcoming events and activities, equip with latest materials, publicize best practices and success stories, and more
  • Support other enterprise DEI initiatives and compliance practices, as needed
  • Amplify DEI initiatives with a deep understanding of program and client management and serve as a trusted advisor who will guide and advise on the needs of the organization, develop relevant solutions, and support the execution of key activations
  • Other duties as assigned


Minimum Experience and Qualifications:

  • Bachelor degree in Human Resources or related field
  • Three (3) years exposure to business strategy in DEI, talent acquisition, and partner/event management
  • Prior success delivering project management in an HR field, experience in Talent Acquisition, and/or Diversity Recruitment
  • Prior contribution to recruitment events as well as social media and employer branding engagement
  • Proven ability to build and leverage relationships with stakeholder groups into measurable project outcomes
  • Proactive self-starter, who can think creatively as well as “roll up your sleeves” to achieve a tangible result
  • Analytical mindset and keen problem-solving skills
  • Self-awareness along with outstanding and clear communication, presentation, and interpersonal skills
  • Experience analyzing and interpreting data and translating analyses into recommendations
  • Comfortable dealing with ambiguity
  • Available for overnight travel (up to 20%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications:

  • Three (3) years of experience on a diversity recruiting team
  • Understanding of how to influence geographically dispersed teams, underrepresented populations, utilizing storytelling abilities and presentation skills
  • Experience successfully influencing key business partners across and within business units
  • Advanced skills in Microsoft Office suite including Word, Excel, and PowerPoint
  • Strong project management abilities; capable of prioritizing and balancing multiple projects simultaneously, under tight time timelines, and within budget parameters.
  • Facilitating presentations in front of large groups, including leadership
  • Proficient with Microsoft Teams


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Well-groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))



  • Computer and other office equipment


Work Environment:                                                                                                                                       

  • Traditional office environment


Physical Effort: 

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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