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Title:  Manager Crew Resources


Long Island City, NY, US, 11101

Req ID:  34523

IMPORTANT UPDATE:  As part of this commitment to health and safety, COVID-19 vaccines are required for all JetBlue employees.  New hire employees must be fully vaccinated prior to the start of training.

Position Title: Manager, Crew Resources
Position Summary
The Manager, Crew Resources is responsible for flight and in-flight crew staffing needs, supporting all phases of long and short term planning.  The Manager will act as a single voice to liaise with the respective Manager(s) from assigned Operations, Network Planning and Finance Departments.  The Manager will be involved with the entire crew resource planning cycle.  This involvement will include overseeing and improving divisional processes and systems, developing and maintaining internal manpower plans.  Additionally, the Manager will track and target efficiencies as it relates to the business objectives.  The Manager will also develop and report on key manpower related metrics and perform ad-hoc analysis as needed.


Essential Responsibilities
•    Primary crew resource planning liaison
•    Develop crew manpower plan and ensure the implementation and the execution of this plan by coordinating across FlightOps, Inflight, Finance, Crew Services and JetBlue University along with other departments
•    Develop, maintain and improve complex crew manpower systems
•    Initiate and support operational and financial efficiency projects and business cases for Flight and Inflight
•    Support budget and goal development for operational business units
•    Develop presentations and analysis for Senior department leaders on an ad hoc basis
•    Establish and track key indicators for crew planning
•    Create and maintain crew divisional dashboards 
•    Responsible for all aspects of project development throughout the project lifecycle including facilitating meetings and communication amongst project team members and monitoring adherence to project deadlines
•    Builds and fosters relationships with internal and external Customers.
•    Other duties as assigned


Minimum Experience and Qualifications
•    Bachelor’s Degree in Business, Finance, Operations, Engineering or equivalent field
•    Four (4) years of experience in manpower planning, business planning, resource planning, strategic planning, or related work
•    Demonstrated leadership experience 
•    Strong verbal and written communication skills 
•    Strong interpersonal skills 
•    Available for occasional overnight travel (20%)
•    Pass a ten (10) year background check and pre-employment drug test
•    Legally eligible to work in the country in which the position is located


Preferred Experience and Qualifications:
•    Master’s degree in Aviation, Business, Finance, Operations, Engineering or related field
•    Three (3) years of experience in airlines
•    Strong capabilities with a programming language


Crewmember Expectations:
•    Regular attendance and punctuality     
•    Occasional trips to the airport may require special equipment – ear plugs, safety vests, and steel-toed boots
•    Well groomed and able to maintain a professional appearance
•    Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
•    When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers  are asked to assist with light cleaning of the aircraft 
•    Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
•    Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
•    Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
•    Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
•    Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


•    Computer and other office equipment


Work Environment:
•    Standard office environment.
•    Present during core business hours with extended hours when operationally necessary.


Physical Effort:
•    Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)



Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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