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Title:  Director Inflight Standards


Long Island City, NY, US, 11101

Req ID:  52365

Position Summary

The Director Inflight Standards partners with the Vice President Inflight Experience to ensure consistent delivery of expectations to foster an exceptional onboard experience. The Director is responsible for all Inflight policy that governs our nearly 6,500 Inflight Crewmembers, as well as developing and executing quality programs of those standards. The role also has primary responsibility for our partnership with Transport Workers Union of America (TWU), as well as negotiation of the Collective Bargaining Agreement (CBA). The Director also serves as the key liaison for Inflight to JetBlue University (JBU).


The Director is a key member of the Inflight team that is dedicated to driving optimal performance across Inflight and partnering with other groups. The Director thrives when working on complex, detail-oriented projects that result in concrete outputs or outcomes. The Director is resilient and enjoys interacting daily with people at different levels within the organization, influencing others and is an effective leader whose personal values match JetBlue’s Values of Safety, Caring, Integrity, Fun, and Passion.


Essential Responsibilities

  • Develop and oversee all Inflight policy
  • Manage the CBA day-to-day and negotiate changes as needed
  • Partner with Crew Relations and Labor Relations on process and ensure consistency
  • Partner with TWU and manage future labor interactions
  • Liaise with JBU on training plans and programs
  • Partner with key internal and external stakeholders to ensure alignment of other policies
  • Develop and oversee quality programs
  • Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement by establishing clear performance expectations and accountability for Crewmembers
  • Other duties, as assigned


Minimum Experience and Qualifications

  • High School diploma or General Education Diploma
  • Seven (7) years airline and/or Inflight experience
  • Five (5) years in a leadership role managing a team
  • One (1) year experience in continuous improvement, quality analysis, and/or auditing
  • Able to work flexible hours and be available for emergency response and on short notice
  • Available for occasional overnight travel (30%)
  • Must live within two hours’ drive from Long Island City, and be available occasionally for unplanned event
  • Able pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship


Preferred Experience and Qualifications

  • Bachelor’s degree
  • Labor relations experience
  • Building and managing a complex budget
  • Leading a team of Crewleaders and Crewmembers
  • Demonstrating project management skills
  • Establishing continuous improvement principles and concepts in everyday work
  • Managing a full Inflight project or initiative
  • Conducting executive level analysis, including presenting findings and recommendations
  • Building a full business case, including conducting the required analysis
  • Managing a cross-functional project while acting as a leader amongst peers
  • Working knowledge of all the areas within Inflight (Field and LSC Support Center
  • Advising and educating Inflight leaders on corporate processes and sharing best practices


Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities



  • Computer and other office equipment


Work Environment:

  • Normal office environment


Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)



  • The base pay range for this position is between $165,000 and $200,000 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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